

Bill McDermott, ServiceNow chairman and CEO, joins 'Mad Money' host Jim Cramer to recap the company's quarterly results, address AI concerns, and more.

Tech firms are showing that while the AI trade continues its upward surge, it's coming with a high price tag.

ServiceNow NYSE: NOW reported stronger-than-expected second-quarter 2026 results, with executives pointing to broad demand across artificial intelligence, cybersecurity, IT operations, customer relationship management and employee workflows.

ServiceNow has acquired roughly 5% of BusinessNext in a deal that values the software provider at $700 million, as the Indian company looks to expand its autonomous banking tools through a partnership with the U.S.-based software giant.

The headline numbers for ServiceNow (NOW) give insight into how the company performed in the quarter ended June 2026, but it may be worthwhile to compare some of its key metrics to Wall Street estimates and the year-ago actuals.

ServiceNow (NOW) came out with quarterly earnings of $0.9 per share, beating the Zacks Consensus Estimate of $0.86 per share. This compares to earnings of $0.82 per share a year ago.

ServiceNow CEO Bill McDermott said the company is becoming increasingly important as businesses deploy more autonomous AI agents. McDermott said ServiceNow's platform includes a "kill switch" that can stop rogue AI agents and pushed back on concerns that AI competition will hurt the company's growth.

The company said sales were boosted by strong demand from the U.S. federal government, which accelerated some on-premise subscription revenues.
Full call transcripts — prepared remarks + analyst Q&A — with speaker-by-speaker formatting and one-click switching across every quarter on file.
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Transcripts source: company-published earnings calls. Speaker attribution and formatting are processed in-app.