Contact Support and Response Times
How to reach a human, what to include, and what response time to expect on each plan.
Support is built into the app — no external helpdesk, and your message goes straight to a human.
Opening a Ticket
- Click Help in the top bar (or Help & Support in the mobile menu, or the Support card in Settings).
- Choose Contact support, then the category that fits: Billing Question, Data Error, Bug Report, Feature Request, Account Help, or Something Else.
- Describe the issue and send. You can attach a screenshot — for bugs and data errors, screenshots help enormously.
Your account email, plan, and the page you were on are attached automatically, so you don't need to explain who you are. You'll get a reference number (like DD-10245) and a reply by email.
Response Times, Honestly
Dividend Data is a small independent team, and we answer everything ourselves. That's why response times differ by plan:
- Free accounts: Free accounts typically hear back within 2–4 business days. Support requests are answered in the order received.
- Pro accounts: Priority Support — we aim to reply within 1 business day. Pro tickets are flagged and jump the queue.
These are honest targets, not marketing: free requests are never ignored, but they are not immediate. Many questions are answered instantly right here in the Help Center, so it's worth a search first.
Not Signed In?
The ticket form requires a signed-in account (it's how your reply reaches you). If you can't sign in at all, email support@dividenddata.com directly from the address on your account.
Frequently Asked Questions
Does Pro support cost extra?
No — priority support is included with Pro. Same form, same team; Pro tickets are flagged and answered first, with a one-business-day target.
Can I just email instead of using the form?
You can (support@dividenddata.com), but the in-app form is faster for everyone: it attaches your account, plan, and page context automatically, which usually saves a whole round of back-and-forth.