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iShares Future Metaverse Tech and Communications ETF (NYSEARCA:IVRS - Get Free Report) dropped 1.2% during mid-day trading on Thursday. The company traded as low as $35.05 and last traded at $35.07. Approximately 2,590 shares changed hands during trading, an increase of 159% from the average daily volume of 999 shares. The stock had previously
The metaverse is back, creating a massive opportunity for some of the best metaverse stocks. Yep, that network of shared, immersive virtual worlds where you can play, work, and even shop with millions of other people is back.
BlackRock Inc (NYSE:BLK), the world's largest asset manager, is offering an exchange-traded fund (ETF) that will focus primarily on tech companies that are exposed to the metaverse. The investment giant's iShares Future Metaverse Tech and Communications ETF (IVRS) will invest in companies that are expected to dominate the metaverse in areas including virtual platforms, social media, gaming, 3D software, digital assets, and virtual and augmented reality.
The issuer has launched an ETF based on one of last year's hottest and worst-performing themes.
JACKSONVILLE, Fla.--(BUSINESS WIRE)--Incisiv, a next-generation industry insights firm that helps retailers and brands help navigate digital disruption, announced today the release of its 2023 Omnichannel Customer Service Index in partnership with Nuance Communications, Inc., a leader in conversational AI technology. The retail industry is undergoing a major shift driven by the uncertain economic environment and changing consumer behavior. One in three shoppers will switch to a new brand after one bad experience. While retailers across segments have invested significantly in shoring up digital capabilities around top of funnel engagement and fulfillment, customer service capabilities continue to lag. Customers expect expedited, personalized, emphatic, and consistent service and support experience delivered through the right balance of self-service options, AI tools, and human touch. According to the index, shoppers’ customer service expectations vary significantly and chat bots have become a popular medium of communication. The report also shows that retailers still need to evolve their digital capabilities to meet shopper expectations: 91% of customer service agents provide in-depth knowledge of the product, while only 34% provide a personalized experience 95% of customer service agents can help with payment methods, while only 4% have access to cart information 82% of retailers have IVR (interactive voice response), while only 29% of retailer IVRs have a self-service option for order related issues Average call waiting time was under two minutes for 70% of retailers, while for 15% of the retailers the call did not connect, and for 10% retailers the wait time was more than 20 minutes. Through Incisiv’s assessment methodology, 20 brands were assessed as Leaders. The complete list of leaders assessed by Incisiv is available to download here www.nuance.com/2023retailbenchmark. "Retail is a highly competitive industry, and impeccable customer service is a ‘must have’ to stay ahead of the curve," said Gaurav Pant, Chief Insights Officer, Incisiv. "Our benchmark report shows that there is a significant opportunity for retailers to improve customer service capabilities, and ultimately drive customer retention. Retailers who offer the right balance of efficient self service options and empathetic human touch will win the customer retention battle. We conducted this study to help brands understand how they compare to their peers, as well as to help identify high-impact improvement opportunities for digital transformation.” “Consumers today are expecting retailers to understand their needs and those that can deliver a knowledgeable, personalized, convenient, and engaging experience will realize enormous benefits,” said Tony Lorentzen, General Manager and Senior Vice President of Intelligent Engagement, Nuance. “We see AI as central to a retailer’s ability to deliver predictive, customized, and relevant experiences at scale – whether that’s through chatbots and digital platforms, phone conversations, or in-store. Not only can the right technology automate certain engagements to streamline getting customers what they need, it can also be critical in determining which customer interactions should take place via an automated agent in the first place, and which are best to be handled by a human.” Click here to download the complete findings from Incisiv’s 2023 Omnichannel Customer Service Index. Survey Methodology Incisiv’s 2023 Omnichannel Customer Service Index is based on insights from its proprietary digital maturity benchmarking methodology, and assesses the digital capability of top retailers across Discovery, Purchase, and Customer Engagement & Service. Incisiv’s digital assessment methodology spans more than 150 customer service capabilities and assesses the top 123 brands across nine industry segments: apparel & accessories, consumer electronics, department stores, general merchandise, grocery, health & beauty, home improvement, specialty, and sporting goods. Attributes are categorized as table-stakes or differentiating capabilities based on their quantified impact on key digital performance metrics such as average order value (AOV), conversion, and customer satisfaction. About Incisiv Incisiv is a next-generation industry insights firm that helps retailers and brands navigate digital disruption in their industry. Incisiv offers consumer industry executives responsible for digital transformation a trusted platform to share and learn in a non-competitive setting, and the tools necessary to improve digital
CHARLOTTE, N.C.--(BUSINESS WIRE)--Segra today announces the first commercial customer deployments of the complete, end-to-end Google Cloud Contact Center AI (CCAI) Platform. “Contact Center AI reimagines the customer experience through a full end-to-end platform expansion,” said Kevin T. Hart, Segra CEO. “At Segra, we are continually expanding our services to help our customers grow and are excited to be the first to leverage the new comprehensive, innovative offering from Google Cloud, enabling a more powerful customer journey.” Google Cloud’s Contact Center AI Platform, which is a Contact Center as a Service (CCaaS) platform, is purpose-built for integration with an organization’s customer relationship management (CRM) platform, providing organizations with a single source of truth for customer journeys while providing customers with modern, embeddable experiences that are optimized for the smartphone era. The mobile first CX is designed for smartphone customers, providing a seamless experience across self-service and assisted channels, and the platform is AI-powered for automation and intelligence. Segra’s Chief Information Officer, Rose Chambers shared that Google Cloud’s platform provides a simplified, intuitive user interface in a single workspace that increases agent productivity. And that the intelligent global and customized call routing maximizes efficiency in call management across all interactive voice responses (IVRs) or individually. The simplicity of the agent facing graphical user interface (GUI) as well as the easily modified, configurable setup has enabled the speedy adaptation & implementation of CCAI Platform. Additional customer enhancements planned for the platform include an AI-powered IVR self-service ‘Virtual Agent’, multi-channel communications to include SMS and chat, a screen pop with customer information and CRM integration. “Google Cloud is committed to helping telecommunication companies not only transform, but accelerate their growth, competitiveness, and digital journeys,” said George Nazi, Vice President, Global Telecom Industry, Google Cloud. “We are thrilled to work with Segra, an innovative leader in fiber infrastructure, to reimagine their customer experience with Google Cloud’s Contact Center AI Platform.” About Segra Built on a 125-year legacy of connectivity, Segra owns and operates over 30,000 route miles of advanced fiber infrastructure network throughout the mid-Atlantic and Southeastern United States. With employees across 90 facilities, including 14 sales offices and 9 data centers serving 44 markets, Segra is one of the largest independent fiber network companies in the Eastern US. Segra has a broad and dense service footprint that provides state-of-the-art Ethernet, MPLS, dark fiber, advanced data center services, IP and managed services, voice and cloud solutions, all backed by its industry-leading service and reliability. Customers include healthcare and higher education organizations, carriers, enterprises, and governments. For more information about Segra’s technology and commitment to customer care, visit segra.com.
REDWOOD CITY, Kalifornien, USA--(BUSINESS WIRE)--Cyara, Anbieter der preisgekrönten Automated Customer Experience (CX) Assurance Platform, ist im Rahmen der G-Cloud 13-Vereinbarung des Crown Commercial Service (CCS) als Lieferant zugelassen worden. Die am 9. November in Kraft tretende G-Cloud 13 wird den Regierungsbehörden Großbritanniens und allen anderen Einrichtungen des öffentlichen Sektors mehrere Cloud-Hosting- und Softwaredienstleistungen sowie die zugehörigen Supportleistungen anbieten. G-Cloud 13 ersetzt G-Cloud 12 und baut auf dem Framework seines Vorgängers auf. Die Vereinbarung bietet dem öffentlichen Sektor Zugang zu zahlreichen Anbietern und Cloud-Diensten mit den neuesten Cloud-Technologien und -Innovationen auf einem schnellen und unkomplizierten Weg zum Markt. Cyara ist Teil von Lot 2, Cloud-Software (SaaS), und bietet folgende Produkte und Dienstleistungen: Cyara Botium for Public Sector – Conversational AI/Chatbot Testing Cyara Cruncher for Public Sector – CX Performance Testing Cyara Velocity for Public Sector – CX Regression Testing Cyara Pulse for Public Sector – CX Monitoring Alle Unternehmen, die Dienstleistungen von Cyara über die G-Cloud 13 beziehen, profitieren von Supportleistungen bei der Migration zu jedem Anbieter von Cloud-basierten Kontaktcentern – einschließlich Amazon Connect und Genesys Cloud. Ferner bietet Cyara automatisierte Testlösungen, Überwachung und Qualitätssicherung für Omnichannel-CX-Technologien, einschließlich IVRs und Chatbots, und sorgt so dafür, dass Unternehmen ein nahtloses Kundenerlebnis bereitstellen und dabei sogar Kosten reduzieren können. „Der britische öffentliche Sektor steht vor einer doppelten Herausforderung: Er muss der wachsenden Nachfrage nach Dienstleistungen gerecht werden und sich zugleich auf erhebliche Haushaltskürzungen einstellen“, so Alok Kulkarni, CEO und Mitbegründer von Cyara. „Cloud-basierte Kontaktzentren und Chatbots können bei der Bewältigung dieser Herausforderungen helfen – aber nur dann, wenn sie optimal funktionieren. Andernfalls können sie das Erlebnis von Bürgern beeinträchtigen und Steuergelder verschwenden. Durch automatisiertes Testen und Überwachen beseitigen die CX-Assurance-Lösungen von Cyara derartige Risiken und helfen Dienstleistern, in kürzerer Zeit Innovationen einzuführen, die Effizienz zu optimieren und ein hochwertiges Nutzererlebnis für Alle sicherzustellen. Weitere Informationen finden Sie unter: https://www.crowncommercial.gov.uk/agreements/RM1557.13 Über die Automated CX Assurance Platform von Cyara Die preisgekrönte Cyara Automated CX Assurance Platform hilft Unternehmen, mit weniger Aufwand, Kosten und Risiken ein besseres Kundenerlebnis bereitzustellen. Cyara unterstützt den gesamten Lebenszyklus der CX-Softwareentwicklung, vom Design bis hin zu Funktions- und Regressionstests, Lasttests, Chatbot-Tests und Produktionsüberwachung, um zu gewährleisten, dass Unternehmen optimale Customer Journeys über alle Sprach- und Digitalkanäle erstellen können. Über Cyara Cyara ist die weltweit führende automatisierte Customer Experience (CX) Assurance-Plattform mit Sitz im Silicon Valley. Die Cloud-basierten Omnichannel-Assurance-Lösungen von Cyara für Sprachqualität und Chatbot-Tests beschleunigen die Bereitstellung nahtloser Customer Journeys und minimieren gleichzeitig das Risiko von kundenseitigen Problemen. Tag für Tag setzen führende globale Marken auf die Cyara-Plattform, um die Zufriedenheit ihrer Kunden in großem Umfang zu gewährleisten. Weitere Informationen erhalten Sie unter cyara.com. Über den Crown Commercial Service Der Crown Commercial Service (CCS) hilft dem öffentlichen Sektor, bei der Beschaffung von Waren und Dienstleistungen einen maximalen wirtschaftlichen Nutzen zu erzielen. Im Jahr 2021/22 verhalf CCS dem öffentlichen Sektor zu kommerziellen Vorteilen im Umfang von 2,8 Milliarden GBP und trug somit zu öffentlichen Dienstleistungen von hoher Qualität bei, die dem Steuerzahler den besten Gegenwert bieten. Hinweis an Redakteure Der Crown Commercial Service (CCS) ist eine Exekutivagentur des Cabinet Office. CCS hilft dem öffentlichen Sektor, bei der Beschaffung von Waren und Dienstleistungen einen maximalen wirtschaftlichen Nutzen zu erzielen. Weitere Informationen über CCS finden Sie unter: www.crowncommercial.gov.uk Folgen Sie uns auf Twitter: @gov_procurement LinkedIn: www.linkedin.com/company/2827044 Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab.
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement. Launching on 9th November, G-Cloud 13 will provide the UK central government departments and all other public sector bodies with a range of cloud hosting and software services, together with associated support services. Replacing G-Cloud 12, G-Cloud 13 builds upon its predecessor’s framework, providing the public sector with access to multiple suppliers and cloud services with the latest cloud technologies and innovations—all with a quick and easy route to market. Cyara can be found in Lot 2, Cloud Software (SaaS), and offers the following products and services: Cyara Botium for Public Sector - Conversational AI/Chatbot Testing Cyara Cruncher for Public Sector - CX Performance Testing Cyara Velocity for Public Sector - CX Regression Testing Cyara Pulse for Public Sector - CX Monitoring Organisations procuring Cyara’s services through G-Cloud 13 will benefit from its support with migration for any cloud contact centre provider — including Amazon Connect and Genesys Cloud. In addition, Cyara offers automated testing, monitoring, and quality assurance across omni-channel CX technologies, including IVRs and chatbots, ensuring organisations can provide a consistently smooth customer experience, whilst reducing cost. “The UK public sector faces twin challenges: it needs to cope with growing demand for services while at the same time prepare for significant budget cuts,” said Alok Kulkarni, CEO and Co-Founder at Cyara. “Cloud-based contact centres and chatbots help meet these challenges, but only if they work optimally – otherwise they can negatively impact the citizen experience and end up wasting taxpayers' money. By automating testing and monitoring, Cyara’s CX assurance solutions remove these risks, helping service providers innovate faster, boost efficiency and ensure a high-quality experience for all their users.” For more information, visit: https://www.crowncommercial.gov.uk/agreements/RM1557.13 About Cyara’s Automated CX Assurance Platform The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels. About Cyara Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com. About Crown Commercial Service Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers. Note To Editors Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office. CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. To find out more about CCS, visit: www.crowncommercial.gov.uk Follow us on Twitter: @gov_procurement LinkedIn: www.linkedin.com/company/2827044