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Atento S.A., together with its subsidiaries, provides customer relationship management and business process outsourcing services and solutions in Brazil, the Americas, Europe, the Middle East, and Africa. It offers a range of services, including sales, customer care, technical support, collections, and back office. The company serves clients primarily in the telecommunications, financial services, consumer goods, retail, public administration, healthcare, travel, transportation, logistics, and technology and media sectors. It provides its services and solutions through digital channels, which…
ATHENS, Greece--(BUSINESS WIRE)--Omilia, the global leader in Self-Learning Agentic CX, and Atento, one of the world's largest providers of customer experience management and business transformation outsourcing services (CXM/BTO), today announced a strategic alliance to deliver transformative conversational experiences at scale. The partnership supports the evolution of Atento's portfolio, structured around three strategic pillars: AI Advance Insights, AI Agent Assist and AI Agent. The alliance.
Spanish company Atento's call centers, which serve clients of bank BBVA , may have violated employees' labor rights, Mexican authorities said on Wednesday.